Privacy Policy

By using the HomeCare99 app or website (the "Platform"), you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using the Platform. If you do not agree with any part of these terms, you must not use the Platform.

1. Definitions

• "HomeCare99": Refers to our company, including its employees, affiliates, and partners.
• "User": Refers to any individual accessing or using the Platform, including customers and service providers.
• "Services": Refers to the home-based care services facilitated through our Platform, such as elderly care, nursing, physiotherapy, and caretaker assistance.
  
  

2. Eligibility

Eligibility To use the Platform, you must be at least 18 years old or have the consent of a parent or legal guardian. By registering, you confirm that you meet this requirement.

3. Service Booking

• Bookings: Users can request services through the Platform by providing accurate and complete information.
  
  

4. User Responsibilities

• Provide accurate information during registration and booking.
• Ensure the safety and respect of service providers at your home.
• Use the Platform solely for lawful purposes and refrain from any misuse.
  
  

5. HomeCare99 Responsibilities

• Facilitate connections between users and professional service providers.
• Ensure the quality and reliability of listed services to the best of our ability.
• Address complaints and resolve disputes promptly.
  
  

6. Limitation of Liability

HomeCare99 acts as an intermediary between users and service providers. We are not responsible for any direct, indirect, or consequential damages arising from the use of the Platform or services unless explicitly stated otherwise.

7. Privacy Policy

Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

8. Amendments

HomeCare99 reserves the right to modify these Terms and Conditions at any time. Users will be notified of significant changes, and continued use of the Platform constitutes acceptance of updated terms.