Privacy Policy

Privacy Policy – HomeCare99 User App

Effective Date: March 10, 2025
App: HomeCare99 – User

HomeCare99 is owned and operated by Homlivia Private Limited, a registered legal entity in India. This Privacy Policy explains how we collect, use, and protect your personal information when you use the HomeCare99 – User App.

By using this app, you agree to the practices described in this policy.

1. Information We Collect

We may collect and process the following user data:

• Personal Details: Full name, email address, phone number
• Location Information: With your explicit permission, we may collect real-time location data to connect you with nearby healthcare service providers
• Profile Information: Profile photo and optional demographic information
• Device Data: IP address, app usage statistics, crash logs, and diagnostic data
• Communication Logs: Messages or call logs exchanged through the app (where applicable)

2. How We Use Your Information

We use your information for the following purposes:

• To connect you with suitable home healthcare service providers in your vicinity
• To facilitate direct communication (chat or call) between you and the service provider
• To personalize your app experience and provide location-based suggestions
• To send relevant notifications (appointment confirmations, reminders, updates)
• To improve the app’s performance, security, and user interface
• To comply with applicable laws and regulations

3. Data Sharing and Disclosure

We do not sell or share your personal data with advertisers or unauthorized third parties. Data may be shared under the following circumstances:

• Your contact information is shared only with service providers when you book a service
• Internal access is strictly limited to authorized personnel under confidentiality agreements
• Data may be disclosed if legally required for law enforcement or regulatory compliance

4. Data Retention

We retain user data only as long as necessary to:

• Provide ongoing services
• Fulfill legal, regulatory, or contractual obligations
• Resolve disputes or enforce our terms

You may request deletion of your personal data at any time by emailing contact@homecare99.com.

5. Data Security

We implement industry-standard security measures, including:

• Secure encrypted storage
• Secure communication protocols
• Limited access to personal data, accessible only by authorized staff

While we take strong precautions, no system can guarantee 100% security.

6. User Rights

Depending on your jurisdiction, you may have the right to:

• Access or correct your personal data
• Request deletion of your account and associated data
• Withdraw consent for data usage

To exercise your rights, please contact us at contact@homecare99.com.

7. Children’s Privacy

HomeCare99 is not intended for use by individuals under the age of 13.
We do not knowingly collect personal information from children. If such data is discovered, it will be deleted promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
All updates will be published within the app and on our official website. Continued use of the app constitutes acceptance of any changes.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, you may contact us at:

• Email: contact@homecare99.com
• Developer Contact: Ashish Rishi – ashishrishi1@gmail.com
• Legal Entity: Homlivia Private Limited

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Privacy Policy – HomeCare99 Merchant App

Effective Date: May 13, 2025
Company: Homlivia Private Limited
App: HomeCare99 – Merchant

At Homlivia Private Limited, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use the HomeCare99 Merchant App.

By using this app, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Details: Full Name, Email Address, Phone Number, Profile Photo
• Professional Details: Qualifications, Certifications, Experience, Services Offered
• Location Data: To help connect you with nearby users (with your consent)
• Device Information: IP address, device model, operating system, crash logs
• App Usage Data: Log data, session activity, and interactions within the app

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2. How We Use Your Information

We use your data to:

• Verify your identity and onboard you as a service provider
• Match you with suitable service requests in your area
• Enable communication with clients (chat/call)
• Send important updates and booking notifications
• Improve app functionality and troubleshoot technical issues
• Comply with legal or regulatory requirements

3. Data Sharing

• We do not sell your personal data to third parties.
• Contact details may be shared only with clients during confirmed bookings.
• Your data may be accessed by authorized internal personnel under strict confidentiality.
• We may disclose data when legally required or to protect rights and safety.

4. Data Retention

We retain your data:

• As long as you remain an active service provider
• To comply with legal obligations
• For business recordkeeping and to prevent fraud
  You may request account deletion at any time via: contact@homecare99.com

5. Data Security

• We use encryption, secure servers, and access controls to protect your information.
• While we implement best practices, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or update your personal data
• Request deletion of your data
• Withdraw consent for data use
  All such requests can be sent to contact@homecare99.com

7. Children’s Privacy

This app is intended only for adults (18+). We do not knowingly collect data from children.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the app and on our website, and are effective upon posting.

9. Contact Us

For questions, feedback, or privacy-related concerns, please contact:

Email: contact@homecare99.com
Developer/Company: Homlivia Private Limited
Developer Contact: ashishrishi1@gmail.com