1. Acceptance of these terms
These Terms and Conditions (“Terms”) form a binding agreement between you and Homlivia Private Limited (“Homlivia”, “HomeCare99”, “we”, “us” or “our”) when you access or use the HomeCare99 website, HomeCare99 User app, HC99 Merchant app or related services (together, the “Platform”).
By accessing or using the Platform, you confirm that you have read and agree to these Terms and the Privacy Policy. If you do not agree, do not use the Platform.
2. HomeCare99’s role
The Platform helps users discover, review and communicate with independent participating nurses, caretakers, physiotherapists and other eligible home-based service professionals (“Professionals”). HomeCare99 facilitates connections; it does not itself diagnose, prescribe, treat, supervise or deliver the services described in a Professional’s profile.
Unless expressly stated otherwise:
- Professionals are independent and are not employees, agents, partners or representatives of HomeCare99;
- any service arrangement is directly between the user and the Professional;
- the Professional is responsible for deciding whether a requested service is appropriate and within their competence and legal authority; and
- HomeCare99 does not guarantee availability, suitability, outcome, continuity or quality of an independently delivered service.
Profile review or document collection does not eliminate the user’s responsibility to make an informed choice or amount to a guarantee of identity, conduct, skill or outcome.
3. Eligibility
You must be at least 18 years old and legally capable of entering into a contract to create or operate an account. An adult may use the Platform to arrange support for a family member or another person for whom the adult is authorised to act.
A person registering as a Professional must also be legally eligible to offer the relevant service and must hold every qualification, registration, licence, consent and authorisation required for that service.
4. Accounts and access
- Provide accurate, current and complete information and keep it updated.
- Use only an account you are authorised to operate.
- Keep OTPs, credentials and devices secure and do not share authentication codes.
- Notify us promptly if you suspect unauthorised access or account misuse.
- You are responsible for activity carried out through your account to the extent permitted by law.
We may request reasonable verification, correct obvious errors, limit visibility or suspend access where information appears false, incomplete, unsafe or inconsistent with Platform requirements.
5. Responsibilities of users seeking care
Users agree to:
- describe requirements honestly and provide information reasonably necessary for a Professional to assess the request;
- review the Professional’s profile, credentials, experience, scope and charges before proceeding;
- seek independent medical advice where a clinical decision, diagnosis or prescription is required;
- provide a safe, lawful and respectful environment for the Professional;
- not request any act that is illegal, unsafe or outside the Professional’s authorised scope; and
- pay agreed charges directly or through any payment method expressly offered by the Platform, as applicable.
6. Responsibilities of participating Professionals
Professionals agree to:
- provide truthful profile, identity, qualification, registration, licence, experience and availability information;
- keep documents, registrations and professional permissions valid and current;
- accept only work that is lawful, appropriate and within their training, competence and authorised scope;
- communicate charges, service limits and relevant conditions clearly before starting;
- protect user confidentiality and personal information and use it only for the agreed service;
- comply with professional standards, applicable law and reasonable safety requirements; and
- avoid misleading claims, harassment, discrimination, diversion, fraud or misuse of the Platform.
HomeCare99 may request additional information, restrict a profile or remove access if eligibility or safety concerns arise. This does not transfer professional responsibility to HomeCare99.
7. Interactions, bookings, charges and cancellations
Availability, timing, location, scope, charges, taxes, cancellation terms and refund arrangements may vary by Professional and location. Review and agree these details before a service begins. Unless the Platform expressly processes a payment or states a uniform policy, financial arrangements are between the user and the Professional.
A request, message, shortlist or booking indication does not guarantee that a Professional will accept or complete a service. If a Platform fee, subscription or paid feature applies, the applicable amount and material conditions should be displayed before purchase.
Disputes should first be raised with the other party and, where appropriate, reported to HomeCare99 through the available support channel. We may facilitate communication but are not required to adjudicate professional negligence, medical outcomes or private payment disputes.
8. Safety, medical limitations and emergencies
Do not use HomeCare99 for emergencies, emergency transport, diagnosis, prescriptions or urgent clinical advice. If there is an immediate threat to life or safety in India, call 112 or contact the nearest emergency facility.
Users should disclose material care requirements directly to the selected Professional. Professionals must advise users when a request requires a doctor, hospital, ambulance, emergency response or another appropriately qualified person.
9. Profiles, reviews and user content
You retain ownership of content you submit, subject to any rights needed for us to host, display, process and use that content to operate, secure and improve the Platform. You grant us a limited, non-exclusive, worldwide and royalty-free licence for those Platform purposes while the content remains relevant.
Reviews and reports must be honest, relevant and based on genuine experience. Do not post confidential medical information, unnecessary personal data, defamatory material, threats, impersonation, copied content or unlawful material. We may moderate, restrict or remove content that violates these Terms, while respecting applicable law.
10. Prohibited use
You must not:
- use the Platform for unlawful, fraudulent, harmful, discriminatory or exploitative activity;
- impersonate another person or submit forged, altered or misleading credentials;
- interfere with Platform security, scrape data at scale, introduce malware or attempt unauthorised access;
- harass, threaten, exploit or endanger a user, Professional, employee or any other person;
- collect, disclose or misuse another person’s personal data without authority;
- misrepresent an affiliation with HomeCare99 or use the Platform to make deceptive clinical or financial claims; or
- circumvent reasonable safety, eligibility, account or payment controls.
11. Privacy
Our Privacy Policy explains how personal data is collected, used, shared, retained and protected. Professionals who receive user information must handle it lawfully, confidentially and only for the relevant service interaction.
12. Intellectual property
The Platform, its software, design, text, graphics, branding and other content provided by HomeCare99 are owned by or licensed to Homlivia Private Limited and are protected by applicable intellectual-property laws. These Terms grant only a limited, revocable, non-transferable right to use the Platform for its intended purpose.
You may not copy, reverse engineer, sell, sublicense, frame, republish or commercially exploit Platform materials except where permitted by law or expressly authorised in writing.
13. Availability and disclaimers
The Platform is provided on an “as available” basis. We aim to maintain reliable access but do not promise uninterrupted, error-free or universally available operation. Location results, profile information, availability and third-party links may change or contain errors.
To the maximum extent permitted by law, HomeCare99 disclaims implied warranties that cannot reasonably apply to a technology intermediary, including guarantees about a Professional’s conduct, service outcome, suitability or continuous availability. Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.
14. Limitation of liability and responsibility
Each user and Professional remains responsible for their own acts, omissions, decisions, communications and direct arrangements. To the maximum extent permitted by applicable law, Homlivia will not be liable for indirect, incidental, special or consequential loss arising from an independent service relationship, loss of data caused outside our reasonable control, or unauthorised use caused by a user’s failure to secure an account.
Nothing in these Terms limits liability for fraud, wilful misconduct, breach of a non-excludable statutory duty, or any liability that applicable law does not permit us to limit.
15. Suspension, termination and changes
You may stop using the Platform and request account deletion at any time. We may warn, restrict, suspend or terminate access where reasonably necessary for safety, legal compliance, fraud prevention, non-payment of an applicable Platform fee, repeated complaints or material breach of these Terms.
We may modify features or these Terms as the Platform and legal requirements evolve. Material changes will be communicated by an appropriate method. Continued use after the effective date of updated Terms constitutes acceptance where permitted by law.
16. Governing law and disputes
These Terms are governed by the laws of India. The parties should first attempt in good faith to resolve a dispute through written communication. Subject to applicable consumer law and any mandatory jurisdiction, courts at Patiala, Punjab will have jurisdiction.
If any provision is found unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision once does not waive the right to enforce it later.
17. Contact and grievances
Authorised Grievance Contact
Homlivia Private Limited (HomeCare99)
Email: contact@homecare99.com
App support: support@homecare99.com
Phone: +91 98558 18181
Please describe the issue and the relevant account or interaction. Do not send passwords, OTPs or unnecessary identity documents by email.